Privacy Policy

1. Introduction & Data Controller

This Privacy Policy governs the processing of personal information collected through the Shoeliva website and related concierge services. The data controller responsible for your personal data is:

2. Information We Collect

We collect information necessary to fulfill your footwear orders and provide concierge services:

• Contact Details: Name, delivery address, billing address, email, and telephone/WhatsApp number.
• Sizing & Fitting Preferences: Shoe size, foot measurement notes, and special event styling requests.
• Transaction & Payment Data: Processed via tokenized, PCI-compliant payment gateways. We never store raw payment card numbers.
• Technical Data: IP address, device type, browser settings, and cookie identifiers to maintain site stability and security.

3. How We Use Your Information

Your information is used exclusively to fulfill orders, arrange white-glove courier shipments, process size exchanges, respond to concierge inquiries, and enhance site security. We do not sell or monetize personal client data to third-party data brokers.

4. Your Rights & Inquiries

Under applicable state and international data privacy regulations (including GDPR, CCPA/CPRA), you retain the right to access, rectify, or request deletion of your personal records. For data requests, please write to leo@shoeliva.com.